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Refund Policy


Upon placing an order on our website, you are agreeing to the following terms and conditions:

Orders can be cancelled
 24 hours before the intended delivery date, and a full refund will be issued. Cancellations made after the 24 hours period of will be charged in full or you can hold an in-studio credit for your future purchase within 12 months of the original order.

To request for cancellation, email us at or call us at +1 403-245-5543.

For disputes, the customer must show proof of purchase (order number, and/or receipt, AND a photo of the product in question) within 24 hours of delivery.

Every Small Flower gift is a unique expression of the care you give to someone. If your order arrived in a condition that doesn’t reflect those feelings, please contact us at, and we’ll make things right, provided you provide us with the necessary information.

Orders returned to the Studio due to unsuccessful deliveries are no longer eligible for a refund. When this happens, you can have your order redelivered (fees will apply) the same day (if it's still within our delivery time window), or it will be re-delivered the next day. Please note we will not be liable for the  quality of the flowers once they leave our studio especially if it's a fresh/mixed blooms product. To learn more about our delivery and shipping policies, please visit Shipping Policy.


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