FAQ: Valentines Day Orders: Pick-up and Deliveries

FOR ORDERS FEBRUARY 11th - 14th.
ALL LIVE PRODUCT SALES (plants and flowers) ARE FINAL.
Place your orders early! Once we hit our capacity, we will, unfortunately, have to stop taking orders.
Please consider PICKUP: If you're able, we HIGHLY encourage you to consider curbside pickup. Please do your best to honour your selected pickup time. If you arrive early, your flowers may not be ready. Need to change your pickup time? Give us a call as soon as possible.
Please consider Feb 12th or 13th: Valentine's Day is crazy busy, so if you're flexible and open to surprising your loved one early, we'd greatly appreciate you spreading out our workload.
Deliveries will arrive between 11 am and 8 pm. Because of the high volumes we are juggling, we can't guarantee more specific times than that, but we do our best to take note of flowers going to businesses with certain hours of operation.
You, the customer, are responsible for the information provided during checkout. While we're normally down to call and confirm anomalies, like the recipient being the same as the sender, or no card message, due to high volumes, we won't be able to do this during the holiday rush. But if you need to change something about your order, definitely feel free to email us or give us a call as soon as possible.
If you are sending flowers to someone at a business, apartment, or any building where flowers cannot be left, we would really appreciate any added details you could provide to make the delivery a success; the recipient's email can be super helpful.  Our driver service will likely contact the recipients BEFORE LEAVING THE SHOP to ensure they are at the location and able to come out to gather the delivery. No worries - it doesn't ruin the surprise; it just bumps the surprise a little sooner and gives them a fun bit of time to be filled with anticipation!
If we are not able to leave the flowers, there will be the option to pick up the order instead from our shop or the option for a re-delivery which will require an extra fee of 100% of the original delivery fee.
Unfortunately, there are no returns for customers when recipients refuse to receive a delivery.
REGULAR DELIVERIES
Same-day delivery order cutoff is 12 noon (Exceptions: Valentine's Day & Mother's Day require ordering more in advance).
Delivery is Available Monday - Saturday (Exceptions: Valentine's Day & Mother's Day when they fall on a Sunday).
Deliveries will arrive between 11 am and 8 pm. Because of the high volumes we are juggling, we can't guarantee more specific times.
Please do your best to confirm that your flower recipient will be at the delivery location or that there is a safe (secure space, protected from weather) to leave the flowers. In the event that we cannot leave the flowers, you will be issued a delivery fee of 100% of the price of your original delivery fee.
Since we cannot leave flowers outside apartments, those recipients may be called before the delivery to coordinate.
Unfortunately, there are no returns for customers when recipients refuse to receive a delivery.


RETURNS
All live product sales (PLANTS & FLOWERS) are FINAL
Shipped boxes and items are FINAL. We pack everything extra carefully to make sure it gets to your recipient safely and in one piece. Please ensure that your recipient's address is a safe place for packages. Once we receive confirmation of delivery, we are unfortunately not liable for porch pirates.
Product returns are accepted within 14 days of purchase for exchange or store credit with a copy of the receipt.
Need assistance? Call (403)245.5543 or email us at flowers@smallflower.ca
JOBS
We're always looking for creative, kind humans to grow the Small Flower family. If interested, please email your resume to flowers@smallflower.ca