top of page

Your Questions Answered

 

Where is your Studio? 

Our studio is located in the community of Vista Heights.  We would love for you to come to visit us but we ask you to make contact with us in advance of your visit as we are not always physically on location. Our address is Bay 8, 2616 16th Street NE.  We are on the second floor and our entrance is directly right of the bright red AMAZING sign. 

What are your hours? 

We're open 9 am - 5 pm, Monday - Friday, and Saturdays 10 am - 1 pm 

Do the Daily Flower Menu items change often? 

While we offer flower bouquets wrapped in paper and flower arrangements year-round, you'll notice changes in our designs with the change of every season.  Our bouquets and arrangements are not stagnant but are constantly changing with the season and change with the varieties that come available. We also create special holiday flower menus for Valentine's Day, Mother's Day, Easter, Professional Administrators Week, Thanksgiving, and Christmas.  

If you want to keep up to date with the flower magic that is happening in our studio I recommend following along on our journey through our Instagram account. Come fall in love with the power of one small flower and to see what's fresh in the studio. 

— 

Placing an Order 

How do I place an order? 

It's easy to order online! Browse our Daily Flower Menu, Wedding Menu, Floral Subscription, Workshops or Plants - add your selections to your cart and follow the prompts to place your order for delivery or in-store pickup. You'll find a delivery or pick-up option available at checkout. 

Do you have a return policy? 

Yes, check it out here

How can I cancel or modify my order? 

To cancel a scheduled flower order please call us at 403.245.5543 or email us at flowers@smallflower.ca. Orders being cancelled or modified later than 48 hours of the pick-up/delivery date may be ineligible for a refund.  

Can I make special requests? 

Small Flower’s arrangements are all one of a kind! Each one is subject to flower availability and seasonality. While we can take requests for certain colour palettes we reserve the right to substitute as needed. That means we cannot guarantee any specific flowers or colours. To add certain requests for flower choices, allergies, or colour preferences please add your note in our "notes to florist" section when placing your order. 

— 

Delivery 

Do you deliver? 

Absolutely! We offer delivery almost anywhere in or around Calgary, Monday-Saturday. Simply place your order online and select a delivery date at checkout.  

 

How much does delivery cost? 

Delivery pricing starts at $15.00 and will vary if the location is outside of city limits. If you know the name of the outlying area, the delivery fee will automatically be calculated for you at the time that you place your order.  If you are unsure if the address is outside of the city limits, just click “Calgary” and we will contact you if anything needs to be changed and if additional fees apply. In-store pickup is free and available but we ask you to let us know your timeline, to make sure we will be in the studio. 

What time will my flowers be delivered? 

Small Flower can accommodate “am” delivery by 1pm and afternoon deliveries are typically delivered by 5pm each day. Delivery times vary based on our delivery drivers' routes and the recipient's distance from our shops. While we cannot guarantee a specific time for standard deliveries, priority delivery may be available for an added fee, depending on our driver's route for the day. If you'd like to request priority delivery for your order, please call us at 403.245.5543 or email us at flowers@smallflower.ca with your order number and the details of when you'd like your delivery scheduled and we will do whatever we can to accommodate. 

Do you offer same day deliveries? 

Our online shop has a noon cutoff time (M-F) for same day delivery. Our cut-off time for same day delivery on Saturdays is 10 am. We do our best to accommodate same day deliveries upon request. Give us a call at 403.245.5543 to make a request for same day delivery. Need flowers ASAP? Pop by our studio, but we ask you to call in advance to make sure we are on location. Our address is Bay 8, 2616 16th Street NE and we are located on the second floor and we will be happy to assist you.

— 

 

Weddings + Events 

Do you do flowers for weddings? 

Yes! We have two services to choose from - our a la carte wedding menu and full service floral design. Our a la carte menu has a curated selection of items for you to choose from. This option has no minimums and is available only in Calgary. Our full service option is for those who are looking for a more comprehensive and customized design proposal - including ceremony design, installation work and custom arrangements.

Looking at how to get started? 

Use our Wedding Budget calculator to see what you may expect to spend if you decide you want to work with us.  

Fill out our Wedding Inquiry form and let us get to know who you are and the things that light you up. We will make contact with you to discuss the details of your beautiful day.  

(Our florists will travel to you! We offer full service floral design for worldwide events starting at $18,000.) 

How far in advance should I place my flower order for my upcoming birthday, baby shower, wedding shower, etc.? 

The earlier, the better! If you know you have a special event coming up, please place your order at least 3 weeks in advance. This gives us time to source any extra special blooms you've requested, and coordinate delivery times with our drivers so your blooms arrive picture perfect. 

Do you do workshops? 

Yes! We love hosting workshops where we teach flower arranging, flower crown making, wreath making and even more! Sign up for our newsletter to stay up to date on when they are scheduled. We also love to bring our workshops to you for private parties and corporate events, either in person, or remote! For more information or to book please email flowers@smallflower.ca

— 

Flower Subscriptions 

Do you do flower subscriptions? 

Yes! You can sign up for a recurring flower order weekly, biweekly, monthly or quarterly to celebrate the glory of each season. Pick between our cut bouquets or arrangements, choose to have your order delivered or come in and pickup. We may be biased, but we think a flower subscription may be the best gift you can give - or sign yourself up for weekly flowers to brighten your home or office. 

Are there any perks to your flower subscription services? 

Our Small Flower Club flower subscription makes it easy to receive beautiful flowers on the regular at a discount, (15% off when ordering +4)! We offer convenient delivery and pickup options, and subscribers qualify for 10% off ALL additional purchases, including additional flowers or gifts for yourself or when you are sending to others. Plus, you're first to know about any special events or promotions we're planning! 

How can I make changes to my subscription? 

Please make an account when you are starting a Floral Subscription; it makes the process so much easier and although it is an extra step it allows you to have the control of any changes you need to make 

 

Login to your online account, where you can find all your subscription info in one place. Make any changes needed on your subscriptions page. You can change the date, skip your next subscription, or cancel. Please make changes at least 48 hours in advance, if later than 48 hour please call us directly at 403.245.5543 

And as always if you need any help along the way we are always here for you. Call us at 403.245.5543 or email us at flowers@smallflower.ca 

Do you offer discounts? 

Our Small Flower Club subscribers (see above) receive a 15% off  on their subscription ordered and a 10% discount on all other purchases.  We will provide you with a discount code that you can use on all your future orders ( or give us a reminder that you have a subscription and we will be sure to apply your discount for you). 

— 

Other FAQs 

Where do you get your flowers? 

During Calgary’s short but ever so sweet summer months we buy as much of our product as possible from our local Alberta and BC growers, we have also built a strong relationship with a handful of local wholesalers and also purchase direct from Holland throughout the year.  

How long will my flowers last? What can I do to help them last longer? 

The best way to care for your flowers is to keep them in fresh, cool water away from direct sunlight or heat. We've done a few experiments to see what keeps flowers fresh, and time after time, replacing vase water daily is the trick that keeps our flowers looking their very best longer. Certain varieties of flowers last longer than others, but with proper care our cut flowers and arrangements can last 3-7 days, sometimes even longer!  

Can I order a Doz roses? Or an Arrangement of Peony?

Small Flower {floral studio} create bouquets and arrangements in our signature "garden style," using a elegant variety of the best seasonal flowers available. Using a wide range of flowers allows our designers freedom to create bespoke arrangements that are fresh as can be. For those liking single mono-flower design we do offer a Doz Roses. Occasionally we will offer special seasonal products that celebrate our favorite flowers — like romantic roses for Valentine's Day, or big bunches of Peony or Lilac in the spring! Wanna build a bouquet filled with your favorite flowers? There is a section with all of our designs where you are invited to leave special "notes to the designer" and we will do what we can to filling your order to your request when possible but can not always guarantee specific varieties or colours.  We would love for you to come visit so you can pick your own flowers as well, we just ask you to call in advance to make sure we are in the studio when you plan to visit.  Call 403.245.5543 to see what's in our cooler, and build your dream bouquet! 

How many stems are in each bouquet or arrangement? 

It varies depending on the season and the style of bouquet or arrangement! We arrange the freshest flowers in our signature "garden style" and charge market price per stem, so the stem count changes based on what varieties are available each week. We strive to keep our style consistent throughout the year, using a wide variety of mixed flowers and foliage but bear in mind that flower varieties will fluctuate in cost depending on the season. 

 

  

Have a different question? Ask us! 

Email: flowers@smallflower.ca 

 
bottom of page